E1: Technology innovation in the CCaaS space with Merijn te Booij

Merijn te Booij, current EVP GM of the Employee Engagement Business Unit at Genesys joins Oliver Lennon to discuss technology innovation in the CCaaS space. Merijn is an industry veteran, having worked in the CX world for 20+ years and has enjoyed various senior roles in Genesys, including Chief Marketing Officer, EVP Product Strategy and VP Product Management.  

Merijn shares his perspective on the role ChatGPT will play in the industry and where he believes it can add real value. In his own unique and engaging style, he chats about empathy and ethics in AI, and gives his predictions on where the future lies in light of technological advancements. Listen out for the Barbie story!